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Powerfleet provided access to important telemetry data and enhanced connectivity for a Pittsburgh-based mobility company with the mission to provide an efficient, alternative mode of transportation with an on-demand, zero-emission electric moped rental service. The Powerfleet team listened to what criteria was needed from the customer and determined that our Open Protocol Standards (OPS) data streaming solution, which offers a collection of scalable and secure data exchange options, could enable the customer to access device data quickly and efficiently to meet their business needs.
Situation
The customer recently acquired a fleet of electric mopeds equipped with telematics devices that were integrated with a custom software application, which was not included in the acquisition. This left a huge gap in their business model as the data collected by the devices provided critical operational metrics needed to run their business. In addition, cellular service for the devices was due to be shut off within 30 days of being contracted.
With the mopeds essentially inoperable, and only 30 days to collect valuable telemetry from the existing devices, the customer turned to Powerfleet for help.
Task
The following areas of concern were presented to Powerfleet to solve:
Overall, the customer relies on Internet of Things (IoT) solutions to help them gain visibility over their mobile assets. They need visibility of where their rented assets are located, battery life information, and maintenance information so they can get more efficiencies out of their operations, maintain accurate billing, increase security or, in the worst case, recover their mopeds. Without this information, they can’t put mopeds into their rental service because they would have no way to accurately bill customers or know where mopeds are located if they need to go get them.
Action
Powerfleet provided immediate support in providing cellular connectivity, device reprogramming, and the reverse-engineering of these metrics previously being captured by the custom software application. In addition, Powerfleet provided a highly scalable data streaming connection that allowed all of these metrics to flow directly to the customer’s backend solution using MQTT (a standard messaging protocol for the IoT).
Powerfleet’s implementation of software included:
Results
The customer’s newly acquired electric mopeds are now able to send invaluable data such as location, ignition status, diagnostics, and over 20 CAN bus-related metrics. The CAN bus-related metrics provide critical data that provides accurate billing, inventory management, maintenance of the mopeds, and provide better overall customer experience and service. In addition to the direct savings, the customer was able to prevent lost revenue by the mopeds that wouldn’t have been put in service.
“For us, time was of the essence as we were on the verge of losing visibility on our newly acquired equipment when we initiated collaboration with Powerfleet. What we find impressive is Powerfleet’s ability to have implemented everything we wanted within a tight deadline, be it providing connectivity or the system reprogramming. This saved us a lot of trouble with potential idling of our equipment,” said the CEO at Customer Company
Conclusion
In less than 30 days, Powerfleet was able to provide new SIM cards, a competitive cellular connectivity plan, and professional services to assist in reverse engineering raw data into the required metrics for the customer’s operational needs. Additionally, Powerfleet assisted with the setup of the OPS solution using MQTT, a cutting-edge IoT data transfer protocol, to stream data directly to the customer’s backend FMS platform.
Powerfleet transforms the way organizations manage mobile business assets — like forklifts, cargo trailers, and connected cars. Our technologies control, track, analyze, and optimize hundreds of thousands of these assets all over the world. We help organizations be safer, improve efficiency, and cut costs.
123 Tice Blvd. Suite 101
Woodcliff Lake, NJ 07677
©2025 Powerfleet. All Rights Reserved
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